Note: Please have product ID and credit card information ready. All orders will be processed and shipped with an expected delivery of 4-10 business days. Some exceptions to delivery timelines may apply. Please refer to the SHIPPING INFO page for more details.
If an item is placed on Backorder, a customer service representative will contact you. You will have the option to wait for the product to come in or we will suggest a replacement product for you. If you do not wish to wait or receive a substitute product, we will credit the product amount back to you.
Orders can be cancelled or changed provided the customer contacts customer service at email@example.com within 30 minutes of placing the order. If you do not cancel or change your order within that time frame, it will be sent out for shipping. Note: You may return the items when you receive them for a refund of the purchase price and tax (when applicable) less the shipping charges. See the EXCHANGES/RETURNS Section for more details.
When you submit your order, an email will be sent to the email address you entered confirming receipt of your order. You will be sent another email when your order is shipped to let you know it is on the way.
If you do not see a product that you are looking for, please call 1-877-687-3601 or email your request to firstname.lastname@example.org. A customer service representative will contact you regarding the status of the request within 2 business days.
AllPet.com currently accepts credit cards only. You may use your American Express, Visa, Master Card or Discover to purchase products. Note: All refunds will be the same as the original purchase method. AllPet.com is currently required to collect Sales Tax in Connecticut, New Jersey, and New York.